Privacy Policy
What personal data we collect through this website, why we collect it, and the choices you have.
1. Who we are
Firstcall Automation ("we", "us") operates the website www.firstcallautomation.com. For privacy questions, contact info@firstcallautomation.com. (Add the registered entity name, address and, where required, a data protection officer or grievance officer contact.)
2. What we collect
- Enquiry & newsletter data — the name, work email, company, phone number, area of interest and message you submit through our forms.
- Support correspondence — emails and attachments you send to our sales, support or training addresses.
- Technical data — server logs such as IP address, browser type, pages visited and timestamps, collected to keep the Site secure and reliable.
- We do not intentionally collect special-category (sensitive) personal data through this Site. Please do not include it in form messages.
3. Why we use it (purposes & legal bases)
- To respond to enquiries, prepare quotations and deliver products and Services you request — necessary to take steps at your request and to perform a contract.
- To send occasional product and training updates if you opt in — based on your consent, which you can withdraw at any time.
- To operate, secure and improve the Site — based on our legitimate interests in running our business safely.
- To comply with legal, tax and regulatory obligations.
4. Cookies & analytics
The Site aims to use only essential cookies needed for it to function. If analytics or embedded media are added later, we will update this policy and, where required, present a consent banner so you can accept or reject non-essential cookies. You can also control cookies through your browser settings.
5. Sharing
We do not sell your personal data. We share it only with:
- service providers who host our website, email, form-handling and CRM under contract and on our instructions;
- professional advisers, and authorities where required by law;
- a successor entity in the event of a reorganisation, merger or sale, subject to this policy.
6. International transfers
Where data is processed outside your country, we use providers and safeguards intended to give it a comparable level of protection (for example standard contractual clauses where applicable).
7. Retention
We keep enquiry data for as long as needed to deal with your request and for a reasonable period afterwards for business records, then delete or anonymise it. Contractual and accounting records are kept for the periods required by law. Newsletter data is kept until you unsubscribe.
8. Your rights
Subject to applicable law, you may request access to, correction or deletion of your personal data, object to or restrict certain processing, withdraw consent, and — where relevant — receive a copy of data you provided in a portable format. To exercise these rights, email info@firstcallautomation.com. You may also complain to your data protection authority.
9. Security
We use technical and organisational measures appropriate to the risk — including access controls, encryption in transit and staff confidentiality obligations — to protect personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
10. Children
The Site is intended for business users and is not directed at children. We do not knowingly collect data from children.
11. Changes
We may update this policy. The current version is always published here with its "last updated" date. Material changes will be highlighted on the Site.
12. Contact
Firstcall Automation — info@firstcallautomation.com, Automation House, Industrial Estate, Chennai, Tamil Nadu 600000, India. (Placeholder — replace with verified contact details.)