Training & consultation

We teach what we build. Courses and consultation are led by engineers who commission SCADA and protocol systems in the field every week — with live equipment, real analysers and your own point lists.

SCADA Training Protocol Training Protocol Consultation Custom-made Protocols Formats

SCADA Training

From SCADA fundamentals to hands-on configuration and operation — for control-room operators, O&M staff and system integrators.

SCADA / EMS / DMS architecture, servers, redundancy and failover
RTU and gateway configuration, point database, scaling and dead-bands
HMI building — displays, alarms, trends, reports
Communication troubleshooting with line monitors and logs
Cyber security basics, user roles, backups and patching

Audience	Operators, O&M, integrators
Duration	2–5 days (modular)
Format	On-site, at our lab, or online
Includes	Workbook, sample project, certificate

Request this course

Protocol Training

Deep, practical training on the telecontrol and substation protocols — frame structure, object models, configuration and on-wire analysis.

IEC 60870-5-101 / 103 / 104 — ASDU types, causes of transmission, interrogation, time sync
IEC 61850 — data model, SCL (ICD/CID/SCD), MMS reporting, GOOSE, sampled values
DNP3 — object groups/variations, classes, unsolicited responses, Secure Authentication
DLMS/COSEM — OBIS codes, interface classes, association & security
Live packet capture and interpretation; interoperability pitfalls

Audience	Engineers, commissioning & test staff
Duration	1–2 days per protocol
Tools	Protocol simulators & analysers provided
Includes	Reference cards, capture files, certificate

Request this course

Protocol Consultation

Advisory and hands-on support when an interface has to work — before FAT, during commissioning, or when two vendors disagree on the standard.

Interoperability audits and gap analysis against the standard
Point-list and ICD/CID/SCD reviews; addressing and scaling design
On-site or remote fault diagnosis with packet captures
FAT / SAT witness support and issue resolution
Specification and tender-document review for utilities

Engagement	Hourly, daily or retainer
Delivery	Remote or on-site, worldwide
Output	Findings report & corrective actions
Turnaround	Rapid-response option available

Request consultation

Custom-made Protocols

When a device speaks something proprietary or non-standard, we build the driver — and, where needed, the converter to a standard protocol.

Reverse-engineering and specification of undocumented serial / TCP protocols
New protocol drivers for the RTU and SCADA Gateway platform
Bespoke converters (e.g. legacy protocol → IEC 104 / IEC 61850 / DNP3)
Conformance test harness and documentation for the new driver
Long-term maintenance and version support

Inputs needed	Device docs, sample captures, test unit
Deliverable	Driver binary, config, test report, source escrow option
IP	Ownership terms agreed up front — see Terms
Timeline	Typically 3–8 weeks by scope

Scope a custom protocol

Formats

Three ways to train

At your site

We bring the equipment and simulators to your control room or training room. Best for operations teams.

At our lab

Hands-on benches with live RTUs, gateways, relays and analysers. Best for deep protocol work.

Online, instructor-led

Live virtual classes with remote access to simulators. Best for distributed teams and refreshers.

Ask for a schedule & quote

Tell us your team's skill gap

We'll propose an agenda, duration and format — and tailor the labs to your equipment.

Plan training training@firstcallautomation.com